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Customer Support 02026832156   |   Mon-Sat 10:00 AM - 06:30 PM

Cancellation, Returns & Refund Policy


Email to support@corpa2z.com within 24 hours of placing the order or before a dispatch notification is sent by eStore or Birdvision. If you wish to change the order, please book a new order while we cancel the original order placed by you

Product dispatched before cancellation of order:
In case where product has been dispatched while the cancellation request is under review/progress, Our Logistic partner will arrange “return Shipment”. During this period if any delivery of product is attempted by our logistic partner, customer should refuse to accept delivery of product in such case.
Refund process for cancelled order will only be initiated after receipt of return goods at our warehouse. Such returns may take up to 21 working days. Post receipt of return goods process will be initiated for refund of amount which may take up to 21 days to reflect credit into your bank account

Product not dispatched before the time of cancellation of order:
In such cases, refund process will be initiated within 4 days after cancellation of order which may take up to 21 days to reflect credit into your bank account.
In case product gets shipped during the process, a refund will be processed only after the return is received at our warehouse. Such returns may take up to 21 working days. Customer will be informed via an email once the order is cancelled and refund initiated, It may take up to 21 days for refund credit to reflect into your account after initiated by Birdvision.

Damaged parcel:

Do not accept the parcel and inform us immediately at support@corpa2z.com or 020-26832156 
Product will be re shipped to you subject to its availability within 10 working days
In case of non-availability of the product a refund will be initiated within 10 working days of receiving the refusal intimation.

Damaged product upon box opening

Email details of damage to support@corpa2z.com within 72 hours of delivery with clear images of the product and its outer and inner packaging.
Replacement or refund will be subject to the result of due investigation conducted through the logistics partners.
Product will be re shipped to you subject to genuiness of your claim and its availability, within 10 working days of approval of your claim.
In case of non-availability of the product a refund will be initiated within 10 working days of approval of your claim for damage.

Incident will not qualify for a replacement or refund if it is established that the product was damaged post delivery to the customer. In such cases Customer will be informed by Birdvision Pvt Ltd about the investigation results within 10 working days